Strategic Support Services

Empowering Business Success Through Strategic Support

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At Tipping Point, our global workforce is the driving force behind our innovation, consistently delivering real business results for our clients. We are committed to creating an environment that attracts, develops, and retains top talent, ensuring we provide exceptional support and maintenance services.

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Centers of Excellence

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Our Centers of Excellence (CoEs) are integral to our commitment to high-quality IT solutions and services. These global CoEs focus on the continuous development of people, processes, offerings, assets, and methodologies. They serve as centralized hubs of knowledge, tracking technology trends, developing customer-specific solutions, supporting software development, and managing assets and knowledge.

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We have established CoEs around specific technologies, including Cloud Enablement, AI, Machine Learning, IBM, SAP, Oracle, Adobe, WebLogic, Vignette, Sun, and Microsoft .NET, among others. The key goals of our CoEs are to:

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• Support process maturity and high quality

• Maximize efficiency and cost-effectiveness

• Aggregate decentralized teams into a centralized organization

• Build and retain world-class methodologies, tools, and infrastructure processes

• Provide efficient management and utilization of highly skilled associates

• Develop deep application and domain-specific knowledge

• Establish SLAs and measure performance for continuous improvement

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Quality Management Framework

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Our dedication to delivering high-quality services and solutions is unmatched. Tipping Point was the world's first organization to achieve enterprise-wide Maturity Level 5 on both CMMI® and P-CMM®, using the rigorous SCAMPI methodology. Our Integrated Quality Management System (iQMS) integrates process, people, and technology maturity through frameworks such as IEEE, ISO 9001:2000, CMMI, SW-CMM, P-CMM, and Six Sigma.

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This focus on quality not only helps us maintain high standards but also enables our customers to adopt these best practices, benefiting from operational and business excellence.

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Customer Success and Retention

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We believe that long-term sustainable growth lies in the ability to identify, acquire, grow, and retain high-value customers. In today's competitive and complex market, companies must retain their most valuable customers to survive and thrive. Tipping Point's well-defined project execution methodology, driven by our Organization's Standard Software Processes (OSSP) and managed by a dedicated Software Engineering Process Group (SEPG), ensures excellence in project execution.

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Our OSSP defines SDLC processes, procedures, manuals, guidelines, formats, and templates used in projects. The SEPG maintains a process database of published results, artifacts from past projects, reusable components, and training materials. Our Project Managers and Software Engineering Team are highly trained in utilizing the OSSP for their projects, ensuring consistent quality and success.

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Please visit our Frequently Asked Questions (FAQ) page for more details.

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Contact us to learn how we can help you build your dream team.

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